User Terms and Conditions
These Terms and Conditions describe the rules that apply to use of the RoySpins platform and the relationship between us and our players. We set out responsibilities, eligibility, acceptable use, and basic rules for promotions, deposits and withdrawals. By creating an account and using our services you agree to follow these terms and any additional rules published in your account or the cashier.
Account responsibilities
Account holders must provide accurate and up-to-date information when registering. You are responsible for maintaining the confidentiality of your login details and for any activity from your account. Do not share access with others and notify support immediately if you suspect unauthorized use.
Verification and security
We may require identity and payment verification before processing withdrawals or at any time for security reasons. Required documents typically include government ID, proof of address and proof of ownership of payment methods. Accounts may be restricted, suspended or closed if verification is incomplete or if we detect misuse.
Eligibility requirements
To use our services you must meet the eligibility criteria displayed during registration. You must be of legal age to gamble in your jurisdiction - the minimum age shown on site is 18 - and permitted to play under local law. Only one account per person is allowed; we may refuse or close multiple accounts.
Acceptable platform use
Use the site lawfully and fairly. Prohibited activity includes fraudulent behaviour, collusion, use of automated bots, abuse of bonuses, and attempting to circumvent geographic restrictions using VPNs or proxies. We reserve the right to void bets and withhold funds where abuse or suspicious activity is detected.
General bonus and promotion rules
Promotions and bonuses are subject to separate bonus terms available in the promotions area. Common rules include minimum deposit requirements, wagering conditions, game weighting and expiry periods. Bonus balances may be suspended or removed if the promotion terms are breached. Always check the specific promotion terms before opting in.
Deposits and withdrawals
Available payment methods are shown in the cashier and may vary by account settings and geography. Deposits are generally credited instantly; withdrawals are subject to verification and may require additional checks before processing. We may set deposit and withdrawal limits, and withdrawals may be returned to the original funding method where applicable.
Dispute resolution
If you have a complaint about your account, game outcome, payment or support service, contact our support team through the channels shown in your account. We aim to resolve issues quickly and fairly. If a resolution cannot be reached directly, the matter will be dealt with according to the escalation procedures published in your account area.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be posted on the site or notified to account holders. Continued use of the services after updates means you accept the revised terms. For operational questions about these terms contact our support team through the support channels provided on the site of Roy Spins.