Contact our team
Need help? Our support team is ready to assist with account questions, verification requests, deposits and withdrawals, technical issues, or general feedback. Contact us anytime for step-by-step guidance on KYC documents, bonus terms, payment options, or site navigation. Use live chat for the quickest response, or email us with details and a support agent will reply promptly to resolve your issue. If you prefer, include your account ID and a brief summary to speed up handling.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat & email; typical reply 1-3 minutes on chat) |
| General Enquiries | [email protected] (general enquiries; email reply within 24 hours) |
| Affiliate Enquiries | [email protected] (affiliate team; onboarding and reports) |
| Phone Support | +1 415 732 9841 (phone support Mon-Fri 09:00-18:00) |
| Working Hours | Live chat 24/7; Email Mon-Fri, 09:00-18:00 |
Contact by email
Email is our preferred contact method for detailed requests, account issues, or when you need to send documents. Please write to [email protected] with a clear subject line, your full name and up-to-date contact details to avoid processing delays. Including relevant screenshots or reference numbers speeds up resolution and helps us respond accurately.
Submit your enquiry
Name Email Message Send messageResponse Time
Support is available 24/7 via live chat and email. Most inquiries are answered within one business day, and simple requests are often resolved during the first contact. More complex issues, such as verification or payment investigations, may take longer depending on their nature and required checks. We’ll keep you updated throughout the process.
Feedback
We'd love to hear your feedback, suggestions, or ideas to improve the site. Please tell us what works, what doesn’t, and any features you’d like to see. Every message is carefully reviewed by our team and helps shape updates to the interface, games, and support. Share your thoughts so we can make the experience better for everyone.