Responsible Gambling

At RoySpins we take responsible gambling seriously. Our goal is to help you play in a controlled, safe way by offering clear information, practical tools and a supportive point of contact. We encourage all players to set personal limits, recognise risky behaviour early and reach out for help when needed.

Our player protection principles

We believe gambling should be an enjoyable pastime, not a source of harm. We promote safe play through transparency, easy-to-use controls and prompt customer support. We respect your right to pause or stop play at any time and we treat requests for limits and exclusions with priority.

Activity-control tools

To help you manage play we provide a range of options and assistance. If you want to restrict activity on your account, contact our support team via live chat or email at [email protected] and we will guide you through available choices.

Deposit limits

Setting a deposit limit is one of the simplest ways to control spending. Where available, you can choose a daily, weekly or monthly deposit cap. If you do not see a limit you want in your account settings, contact support and we will discuss possible options.

Loss limits

Loss limits help you define the maximum you are willing to lose over a set period. These can be useful to prevent chasing losses and keep play within your budget. Contact us for help applying a loss limit to your account.

Time limits and session controls

Short session limits and reality checks can remind you to take regular breaks. We offer cool-off periods and temporary time-outs so you can step away and return only when you feel ready. For longer-term protection, self-exclusion is also available.

Self-exclusion

If you need to stop playing for a longer period, self-exclusion is an option. Self-exclusion blocks access to your account and prevents new registrations. To set up a self-exclusion, contact our support team and we will explain the process and next steps.

Signs of problematic behaviour

Watch for signals such as spending more than planned, borrowing to play, frequent thoughts about gambling, or hiding activity from others. If you recognise these signs in yourself or someone close to you, take steps to reduce play and seek assistance.

Practical tips to stay in control

Set strict deposit and loss limits, schedule regular breaks, avoid gambling when stressed or fatigued, and never chase losses. Keep a clear budget for entertainment and treat gambling as a fixed-cost leisure activity.

Professional help and support

If you need specialist guidance, we encourage you to contact a professional support service. We do not list organisations here, but support can point you in the right direction and provide information about local help. For immediate assistance with account controls, reach out via live chat or [email protected].

At Roy Spins we are committed to helping you play safely. If you have questions about tools or need assistance, please contact our support team and we will help you find the right solution.